How it works

From first call
to live in 7 days.

We don't drop a confusing dashboard on you and wish you luck. Sandpiper is done-for-you from onboarding to ongoing tuning.

Start the 7-day build →
What we actually do
You tell us how you run your business. We translate that into four agents that pick up your phone, follow up with leads, book your jobs, and ask for reviews — all in your voice.
01
Day 0 · Discovery
30 minutes · video call

We learn your actual business.

A 30-minute call with the owner or whoever knows how the phone is answered today. We record it (with your permission) so we can get your tone, your phrases, and your quirks right.

  • Services and pricing ranges you want to disclose
  • Service area, response times, and hours
  • What counts as an emergency vs. a normal job
  • Who gets notified, how (text/email), and when
02
Days 1–3 · Build
~48 hours · you do nothing

We build your agent playbook.

We script each agent — the greeting, the questions they ask, the escalation rules, the handoff moments. We connect your phone, calendar, CRM, and review sites. You get a preview link to hear it talk before anyone else does.

  • Custom greeting and knowledge base per agent
  • Phone forwarding & call routing configured
  • Calendar connections (Google, Outlook native; Jobber, HCP, ServiceTitan via bridge)
  • Review platforms synced (Google, Yelp, Facebook)
03
Days 4–6 · Test
20+ test calls · zero customer impact

We put it through the wringer.

We run 20+ test calls against your agents — friendly callers, angry callers, bad reception, noisy bar background, thick accents, the "can I just speak to a human" pushback. We fix what breaks. You approve the transcripts.

  • Emergency detection & escalation verified
  • Appointment booking tested end-to-end
  • Review replies reviewed in your voice
  • Owner notification flow validated
04
Day 7 · Go live
~5 minutes · your call

We flip the switch, together.

You pick a Monday morning or whenever you want. We forward calls. First missed call becomes a handled call. You get a text. You're in business.

  • Gradual ramp: after-hours first, then business hours if you want
  • Kill switch — turn it off any time
  • Real human support reachable by text for the first 30 days
05
Week 2 onward · Tune
Ongoing · monthly report

We keep making it better.

We listen to every call in the first month. Every weird moment becomes a training example. You get a monthly summary: calls answered, leads converted, reviews replied to, appointments booked, jobs saved from voicemail.

  • Listen to any call, any time, in your dashboard
  • Request changes by text — done same-day
  • Monthly report delivered to your inbox
  • Quarterly 15-min review call with your account lead
Ready to start?

Your next week could be your busiest.

15-minute intro call. We'll scope a build, quote you a price, and answer any questions. No pressure.

Book a 15-min demo →